The Expansion of Palladium Hotel Group. Design the Third Revolution: the North America Challenge

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IE code
DE1-224-I-M
Language
English
also available in Spanish
Format
Multimedia and interactive
also available in PDF
Est. dedication time
60 minutes
Academic Area
Type of publication
Case Study

Description

Palladium Hotel Group, a family-owned business that began on the small island of Ibiza, Spain, has enjoyed healthy profits and growth since its inception. However, in 2017, globalization changed the way travelers behaved. The board had identified the North American market as a key driver for achieving the group’s strategic objectives and high margin. The hotel group now needed to maximize loyalty, average daily rates, qualified occupancy and guest experience. How were they to go about this?

The Expansion of Palladium Hotel Group. Design the Third Revolution: the North America Challenge