In this video, Professor Rodríguez discusses the concepts and areas of Employee Centricity, which is the strategy of placing the employee at the center and managing their experience to enhance the customer experience. According to him, Employee Centricity consists of three elements: empowerment, which involves giving power, control, and trust to the employee; enablement, which is providing the employee with resources, information, and the ability to make decisions; and engagement, which is ensuring that the employee is committed and aligned with the values of the company.