The motivation and commitment of the intermediate management at CAVISA had some history of halfhearted efforts to be improved, that never quite arrived to solve the problem entirely, complex as it was.

Given these circumstances, Andres decides to propose a comprehensive training plan and stop these isolated efforts. For this, the case puts the student in the place of this director of development and training to create a plan of action that includes objectives, stakeholders, contents, planning, budget and follow-up.