Código IE
OPE020115-U-ENG-VID
Idioma
Inglés
Formato
Vídeo
Tiempo estimado
4,8 minutos
Área Académica
Tipo de publicación
Notas Técnicas y tutoriales
Descripción
In this video, Professor Solís offers examples of process analysis and actions taken to improve processes in services, using examples from well-known companies to illustrate the relation between process analysis and customer service design and innovation.
