Search results for: 'US'
Iberian Lifts, S.A. DO1-155-I
Iberian Lifts is a manufacturer of elevators, which is experiencing a serious financial crisis. The shareholders—the founder’s sons—are selling their shares for a nominal €1 to their main supplier Nomo Electronics. The new owner of the company, Alberto Nogales, has appointed Lucas Alemany as managing director of Iberian Lifts. Up until this time, Alemany has been director of operations at Nomo Electronics.
The morning after signing the share purchase agreement, Nogales is visiting the plant. During his tour of the factory, an incident involving two workers occurs which leads to their dismissal without any warning. The manager of that section is also fired for not carrying out orders.
In the afternoon, Nogales leaves the factory to return to Nomo Electronics’ offices, situated in another city. Alemany remains as the top executive and is unsure about what will happen the following day with the union representatives regarding the dismissal of three colleagues. He is not sure if Nogales’s actions will increase the social tension in the factory even more, or, on the contrary, if it will facilitate the management of the changes to be made.
This case is very well suited as a first approach to the case method for students, especially given its short and concise format.Academic Area:Operations & Supply Chain Management
Developing enhanced business analytics in healthcare … DO1-154-A-I
This case reveals the importance of business analytics and process data to nurture organizational excellence and continuous operational improvement. The organization in focus is a paradigmatic example of a data-driven health care organization with outstanding worldwide levels of excellence. In 2005, the organization faced various challenges: it was increasingly difficult to improve donation rates (due to fewer traffic accidents and aging population) and the system exhibited large variations in observed performance (some hospitals could not replicate other’s ability to find donors). In contrast to manufacturing contexts or simpler service deliveries in the case of organ donation and transplant, the appraisal of performance is complex and subjective as (1) some factors are not controllable (e.g., patient’s age, medical background, relative’s propensity to consent) and (2) some processes are not fully observable (e.g., surgeon deciding not to accept an organ, judge not allowing a donation to take place). As a result, performance metrics are hard to define and realize in practice.
The case can be used as part of an operations management core or courses related to business analytics, service delivery or data science.Academic Area:Operations & Supply Chain Management | Digital Technologies & Data Science
Managing capacity in the intermediate term: aggregat … DO2-003-I
“Notes and cases of operations often seem to be based on the analysis of operating systems in an unchanging environment. The emphasis is placed on understanding and evaluating basic characteristics of company’s operations, working under reasonably stable conditions in terms of demand and markets. However, business works differently in practice. Markets demand competition and strategic change. Operating systems should be adapted to new strategic needs. Even in situations where strategic and competitive framework is reasonably stable (where the convenience or otherwise making of changes in a coherently designed and well managed operating system could be questioned), demand does not usually remain stable in the course of time.”
This technical note related to strategy details planning and scheduling procedures to manage dynamic capacity.Academic Area:Operations & Supply Chain Management
Centros deportivos AQA. Estrategias para reducir las … DO1-151
Something is changing in the sport center sector, and AQA in the district of Hortaleza (Madrid) is no exception. It is necessary to add the changing habits of current clients to the increased drop in members - Clients now use the center more intensively, which is generating a saturation that is affecting the level of service. The management of the center is doing everything possible to counteract the dwindling number of members by gaining new memberships.
AQA is a chain that manages eleven sports centers in Spain, all of which are under a government concession for operations. AQA’s closest competition in the district of Hortaleza is the various sport centers owned by other national and international chains. But there is another new player on the court: low cost sports centers.
AQA’s CEO believes that, thanks to the launch of concrete steps to increase customer loyalty, now is the time to reorient itself.Academic Area:Operations & Supply Chain Management
Main Concepts about Quantitative Methods DO2-129-I-M
This is a series of videos that help students to understand the main concepts covered in the Quantitative Methods course. These videos are enhanced through the use of presentations and diagrams on an interactive whiteboard in order to simplify the understanding of the topics. The topics covered are the following:
- Introduction to Probability
- Conditional Probability and Bayes’ Theorem
- Random Variables
- The Normal Distribution
- Sampling & Confidence Intervals
- Hypothesis TestingAcademic Area:Operations & Supply Chain Management
La Bugaderia (ACIDH Group) DO1-017-I
La Bugaderia, an industrial laundry service for institutions and companies that employees people with intellectual impairments, was discussing whether or not to expand its capacity by purchasing a second washing machine. It was facing a challenge because sometimes it could not handle all the work it had and other times there was excess capacity. This led to the idea of expanding capacity in the washing machine area. However, the company had to keep in mind that it was not just the washing phase slowing down the process. The team knew they had to standardize processes and be as competitive as any other competitor in the market, bearing in mind quality, the price and service. The manager thought it would be best to contact an external consultant to analyze the situation in a way that the solution would add value to the specific case as well as address any other production capacity and process problem. After walking the readers through the company’s current process, the consultant explains that orders must be transformed into units that can be used to help make decisions by drawing up a table showing the time use per unit for each step and each kind of resource. The case wraps up with the consultant stating that he will draw up a series of proposals along with a list of questions so that La Bugaderia can decide what step to take.Academic Area:Operations & Supply Chain Management
Al-Kadi Commerce & Industry DO1-127-M
The case presents the problems that the Al-Kadi Truck & Trailer Parts Division was facing related to its operations and stock management. In addition in Saudi Arabia where the case takes place the auto parts sector was also changing. The student has to re-plan the logistics strategy of the company choosing from a centralized or a decentralized strategy.
To be able to plan the new strategy the case provides information about the company's current strategy the problems it is facing the sector the country and the market. Interviews with one of the executives animations of the company's distribution model and detailed informative maps of Saudi Arabia will help students to make their decision about the future logistic and operations strategy.
The case can be used as part of a Supply Chain or Operations Management core or elective course to discuss issues associated with the design of inventory systems and networks. It can be used in master programs such as MBA, Master in Management, Master in Operations Management, etc or degree / university level students who have some previous knowledge on supply chain issues and logistics, as well as in executive education programs.Academic Area:Operations & Supply Chain Management
Nestlé Russia LLC - Supplier finance programme (A) DO1-137-A-I
The Russian Market is of strategic importance to Nestle S.A., the world’s biggest consumer goods company, headquartered in Switzerland. However, the operating environment in Russia is unique in terms of the trade terms that are the norm. Business to business transactions are primarily carried out on a near-cash basis. This places large demands on the working capital requirements for companies like Nestlé that operate between retailers and suppliers in the supply chain. Nestlé Russia’s CFO Philippe Blondiaux, charged with finding a solution, considers reverse factoring, at the time of case writing the most popular supply chain finance instrument (Financial Times 2009). The case analyses the implementation of the supplier finance solution and its viability of implementation in other geographies.
Overall the decision of the supplier is analyzed from a financial, procedural and relational point of view and is relevant for courses related to operations and supply chain management.Academic Area:Operations & Supply Chain Management
Algunas claves del proceso de producción JIT DO2-122
This technical note explains how flexibility in production is used to overcome the challenges of planning. Flexibility here is represented by Just in Time (JIT), which includes the use of Kanban and proposes balanced production, reduction of preparation time, flow orientation, flexibility and other.Academic Area:Operations & Supply Chain Management