Ikea en Madrid DO1-112
This short case describes the experience of a family that goes for the first time to an Ikea store. The husband, who works for a consulting firm in the logistics area, decides to take notes of everything he observes in the process, as well as how he thinks Ikea makes this business model with high quality, low price and high levels of service, sustainable. The last section is dedicated to these notes, and how he thinks the operations of the store can show some clues for the success of Ikea.Academic Area:Operations & Supply Chain Management
La gestión de los servicios en las empresas de manuf … DO2-114
This technical note reviews the insights that the services industry can provide to manufacturing, along with some keys to innovate within services.Academic Area:Operations & Supply Chain Management | Innovation
Gestión de capacidad en servicios DO2-112
Service capacity management is one of the main management challenges. For many, the way to manage capacity can determine a business’ profitability. This is because the sizing of capacity affects the performance of the firm, as it affects investments and operating costs. Given certain characteristics of services, such as intangibility and simultaneousness between production and consumption, the capacity of the service systems is perishable and can’t be stocked. These characteristics, plus heterogeneity and the necessary presence of the client for most of the services to be executed, explains the difficulty of measuring service capacity, which in turn makes it more difficult to size for adequate servicing.
This technical note touches upon fundamental aspects of service capacity management, including basic strategies and their combination, management of supply and demand as well as yield or revenue management.Academic Area:Operations & Supply Chain Management
Conceptos básicos sobre el proceso de desarrollo de … DO2-115
This technical note offers a general view of the development of new products from a process perspective. It also clarifies concepts related to the basic structure of the development process.Academic Area:Operations & Supply Chain Management
Quantitative decision analysis MC021-021-I
This technical note introduces students to quantitative methods and modeling techniques to facilitate decision making. In order to learn how to apply scientific methods to help them choose the best possible strategy to reach their goal. Using an example, students are taught how to make a decision using expected values in order to transform non-controlled variables into a numeric value.
Various examples are given so that students can learn how to make decisions based on different levels of risk aversion.Academic Area:Operations & Supply Chain Management | Others
Basic statistical methods MC021-022-I
This document introduces students to basic statistical models using step-by-step examples. It takes a look at how we can go from having sample data to data of the population by using two methods: confidence intervals and hypothesis testing. Students are then given practical examples of how these methods can be used. They are taken through each problem step by step and learn how to solve them using Excel functions.
The examples cover cases like how to determine the optimal number of data in a sample and testing hypotheses for more than two means.Academic Area:Operations & Supply Chain Management | Others
DESPERDICIOS EN LA INDUSTRIA: CARACTERIZACIÓN Y PROG … DO2-126
Waste is a growing concern for many businesses in all types of industries.
This technical note takes a look at the types of waste Ohno identified while improving Toyota’s production system, including waste arising from surplus production, waste caused by waiting time, waste brought about by faulty units, waste arising from excess inventory, waste due to unnecessary movement, waste due to unnecessary processes and waste caused by excessive transport. This material also explains the different methods to avoid them and eliminate them.Academic Area:Operations & Supply Chain Management