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  1. Aravind DO1-136-I-M

    The multimedia case explores Lean Practices in the service industry specifically in an eye care organization. Through interactive graphs videos and the help of a process simulation the comprehension of certain concepts such as process capacity or system variability is made much easier. It is a good tool to help understand how a lean system works in a service industry such as a health organization.

    Academic Area:
    Operations & Supply Chain Management
  2. Gestión de la cadena de demandas en el servicio DO2-124

    This technical note analizes the value chains by reviewing their evolution, characteristics and the keys to their management.

    Academic Area:
    Operations & Supply Chain Management
  3. NERTUS DO1-129-M

    This multimedia case describes the story of NERTUS a joint venture between Renfe and Siemens and how the company has achieved success in the area of maintenance. The case includes three sections: interviews with company managers the maintenance process and a virtual tour of the maintenance facility.

    The maintenance process section contains video interviews with NERTUS employees who describe each stage of the process from the detection of an error to the departure of the train after the service. 360º photos bring the maintenance facility to life in the virtual tour.

    Academic Area:
    Operations & Supply Chain Management | Innovation
  4. Algunas claves del proceso de producción JIT DO2-122

    This technical note explains how flexibility in production is used to overcome the challenges of planning. Flexibility here is represented by Just in Time (JIT), which includes the use of Kanban and proposes balanced production, reduction of preparation time, flow orientation, flexibility and other.

    Academic Area:
    Operations & Supply Chain Management
  5. Al-Kadi Commerce & Industry DO1-127-I-M

    The case presents the problems that the Al-Kadi Truck & Trailer Parts Division was facing related to its operations and stock management. In addition in Saudi Arabia where the case takes place the auto parts sector was also changing. The student has to re-plan the logistics strategy of the company choosing from a centralized or a decentralized strategy.

    To be able to plan the new strategy the case provides information about the company's current strategy the problems it is facing the sector the country and the market. Interviews with one of the executives animations of the company's distribution model and detailed informative maps of Saudi Arabia will help students to make their decision about the future logistic and operations strategy.

    The case can be used as part of a Supply Chain or Operations Management core or elective course to discuss issues associated with the design of inventory systems and networks. It can be used in master programs such as MBA, Master in Management, Master in Operations Management, etc or degree / university level students who have some previous knowledge on supply chain issues and logistics, as well as in executive education programs.

    Academic Area:
    Operations & Supply Chain Management
  6. Banesco Banco Universal DO1-110

    Between 1992 and 2005, Banesco Banco Universal experienced sustainable and inexorable growth within Venezuela’s complex financial and banking market. Venezuela had weathered several political, social and economic crises over the last fifteen years. The vision of its founders Juan Carlos Escotet and Luis Xavier Lujan had been a key driver for the Bank’s success. However, after thirteen years of good decisions and results, Banesco was now a large and complex organization and was starting to show certain weaknesses that needed to be addressed by reviewing management and innovation processes to date. 

    In 2005, the Bank was in a situation in which it was able to launch a number of initiatives and projects designed to leverage strategic objectives. The demand for projects, however, was bigger than the Bank’s capacity to implement them, and it did not seem capable of prioritizing them.

    Academic Area:
    Operations & Supply Chain Management | Innovation
  7. Banesco Banco Universal. DO1-110-I

    Between 1992 and 2005, Banesco Banco Universal experienced sustainable and inexorable growth within Venezuela’s complex financial and banking market. Venezuela had weathered several political, social and economic crises over the last fifteen years. The vision of its founders Juan Carlos Escotet and Luis Xavier Lujan had been a key driver for the Bank’s success. However, after thirteen years of good decisions and results, Banesco was now a large and complex organization and was starting to show certain weaknesses that needed to be addressed by reviewing management and innovation processes to date. 

    In 2005, the Bank was in a situation in which it was able to launch a number of initiatives and projects designed to leverage strategic objectives. The demand for projects, however, was bigger than the Bank’s capacity to implement them, and it did not seem capable of prioritizing them.

    Academic Area:
    Operations & Supply Chain Management | Innovation
  8. Masters Series Madrid DO1-111-M

    The Masters Series Madrid multimedia case has been developed as a simulation where students take the role of project manager of this sporting event. Their responsibility is to prepare a successful tournament by the inauguration date whilst ensuring profitability and high notoriety in global media. Students will develop their Gantt diagram (planning) and later manage the development of the project. In this way they will learn about project management and have the opportunity to put it into practice.

    This multimedia case has a wide range of supporting resources such as video interviews with tournament executives who discuss the event its planning process and key activities construction videos of the different areas and many photos of the development stages and operations.

    Academic Area:
    Operations & Supply Chain Management
  9. Masters Series Madrid DO1-111-I-M

    The Masters Series Madrid multimedia case has been developed as a simulation where students take the role of project manager of this sporting event. Their responsibility is to prepare a successful tournament by the inauguration date whilst ensuring profitability and high notoriety in global media. Students will develop their Gantt diagram (planning) and later manage the development of the project. In this way they will learn about project management and have the opportunity to put it into practice.

    This multimedia case has a wide range of supporting resources such as video interviews with tournament executives who discuss the event its planning process and key activities construction videos of the different areas and many photos of the development stages and operations.

    Academic Area:
    Operations & Supply Chain Management
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