The McDonald´s of Health Organizations
IE code:
Language:   English
also available in Spanish
Est. dedication time:
90 minutes
Type of publication:
Case Study
Lean manufacturing, Just in time, Eye care , NGO, Aravind, Lean Practices, Health services, Non-profit company, Ophthalmology

Awards received

  • Most Innovative IE Multimedia Awards 2010 Finalist


The multimedia case explores Lean Practices in the service industry specifically in an eye care organization. Through interactive graphs videos and the help of a process simulation the comprehension of certain concepts such as process capacity or system variability is made much easier. It is a good tool to help understand how a lean system works in a service industry such as a health organization.